Effective Date: 2nd October 2025
Introduction
Eshan IVF Hospital, located in Kuchaman City, is dedicated to providing exceptional fertility care while upholding the highest standards of patient privacy and data protection. This Privacy Policy outlines our commitment to safeguarding the personal and sensitive information of our patients. We are bound by the relevant Indian laws and regulations, including the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
This policy details the types of information we collect, the purposes for which it is used, how it is stored and protected, and the rights of our patients regarding their data.
Information We Collect
To provide comprehensive and personalized fertility treatment, we may collect the following types of information:
- Personal Information:
- Name, age, gender, date of birth, and marital status
- Contact information, including address, phone number, and email address
- Government-issued identification numbers (such as Aadhaar card, PAN card, or passport number)
- Emergency contact information
- Sensitive Personal Information:
- Detailed medical history of both partners, including pre-existing conditions and past treatments
- Reproductive health information, including menstrual history, previous pregnancies, and history of fertility issues
- Results of diagnostic tests and investigations, such as blood tests, semen analysis, and hormonal profiles
- Genetic information and reports
- Details of fertility treatments undertaken at our hospital, including medication prescribed, procedures performed, and embryology records
- Information about lifestyle and health habits relevant to fertility
- Intimate physical and mental health details shared during consultations
- Financial Information:
- Billing and payment information, including credit/debit card details and bank account information
- Insurance details, if applicable
How We Use Your Information
Your personal and sensitive information is used for the following purposes:
- Treatment and Care: To provide accurate diagnosis, develop a personalized treatment plan, and deliver the highest quality of medical care.
- Communication: To communicate with you regarding appointments, treatment progress, and other important information related to your care.
- Billing and Administration: For processing payments, managing accounts, and other administrative purposes.
- Legal and Regulatory Compliance: To comply with applicable laws, regulations, and mandatory reporting requirements.
- Research and Quality Improvement: Anonymized data may be used for internal research and to improve the quality of our services. Your personal identity will be protected at all times.
Data Sharing and Disclosure
Eshan IVF Hospital is committed to maintaining the confidentiality of your information. We will not share your personal data with any third party without your explicit consent, except in the following circumstances:
- With Your Consent: We may share your information with other healthcare professionals or institutions if it is necessary for your treatment and you have provided your consent.
- Legal Obligations: We may be required to disclose your information to government authorities or law enforcement agencies as required by law.
- Service Providers: We may engage trusted third-party service providers (e.g., diagnostic laboratories, IT support) who may have access to your information. These providers are contractually obligated to maintain the confidentiality and security of your data.
Data Security
We have implemented robust physical, electronic, and administrative safeguards to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Secure storage of physical records in restricted-access areas.
- Use of encrypted and password-protected electronic health record systems.
- Regular security audits and risk assessments.
- Training for our staff on data privacy and security protocols.
Your Rights
As a patient of Eshan IVF Hospital, you have the following rights concerning your personal data:
- Right to Access: You have the right to request access to your medical records and other personal information that we hold.
- Right to Rectification: You can request the correction of any inaccurate or incomplete information in your records.
- Right to Withdraw Consent: You have the right to withdraw your consent for the processing of your personal data at any time. However, this may affect our ability to provide you with certain services.
- Right to Erasure: You may request the erasure of your personal data, subject to legal and regulatory requirements for data retention.
- Right to Grievance Redressal: You have the right to file a grievance with our designated Grievance Officer if you believe your privacy rights have been violated.
Data Retention
We will retain your personal and medical information for the period necessary to fulfill the purposes outlined in this policy and as required by applicable Indian laws and regulations.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact our Grievance Officer:
Grievance Officer Eshan IVF Hospital
Budsu Rd, near Chungi Naka, Kuchaman City, Rajasthan 341508
Phone: +91-7339890947
Email: support@eshanivf.com
